Objective and Philosophy:
As a digital services and engineering company, NGBS is committed to promoting the responsible, secure and controlled use of artificial intelligence.
AI is considered as a tool to support decision-making, improve performance and foster innovation, while remaining governed by principles of transparency, confidentiality, fairness, security and human oversight.
Guiding Principles:
- Human Oversight: AI solutions developed, integrated or used by NGBS must remain subject to appropriate human oversight. Sensitive decisions or decisions that may significantly affect a person, a client or a critical activity should not be made solely through automated processing without suitable human control.
- Transparency and Controlled Use: NGBS seeks to inform its clients, where applicable, about the use of AI solutions in relevant processing activities, services or deliverables. AI use cases should be documented in a manner proportionate to their level of risk and applicable contractual requirements.
- Fairness and Non-discrimination: NGBS is committed to using AI responsibly, while seeking to limit bias, discrimination or unjustified outcomes. Where NGBS is involved in the design or training of AI models, particular attention is paid to the quality, relevance and representativeness of the data used.
- Confidentiality and Data Protection: Data used in connection with AI solutions must be processed in accordance with confidentiality rules, personal data protection requirements and applicable contractual commitments. Client, personal or sensitive data must not be used in public or unauthorized AI tools without prior approval.
- Security and Risk Management: AI use cases must be assessed with regard to associated risks, including confidentiality, security, accuracy of outputs, over-reliance, regulatory compliance, intellectual property and impact on affected persons. Appropriate controls are implemented where necessary.
- Accountability and Continuous Improvement: NGBS is committed to continuously improving its AI practices based on lessons learned, client requirements, regulatory developments and market best practices.
- Environmental Responsibility: Where applicable, NGBS encourages the responsible use of AI by selecting solutions adapted to the actual need, in order to avoid excessive processing and limit the environmental impact of digital activities.